Understanding Conflict Dynamics

• Conflicts escalate due to fear, disrespect, and frustration.

• Most people respond positively to calm, clear communication.

• Nonverbal cues (tone, body language) can prevent escalation.

Practical De-Escalation Strategies

• Stay Calm & Appear Non-Threatening

  • Use open body language.

  • Maintain a neutral, steady voice.

• Active Listening

  • Nod and acknowledge concerns: "I hear you, let’s talk."

• Give Choices, Not Orders

  • Instead of "You need to leave," say "Would you like to step aside and talk?"

• Redirect & Distract

  • Change the subject, introduce a different person into the conversation.

• Call for Backup When Needed

  • If a situation escalates, step back and call another peacekeeper.

Scenario 1: Agitated Counter-Protester

• A counter-protester is yelling insults.

• Some marchers begin shouting back.

• Peacekeeper Actions:

  • Position yourself between the marcher and counter-protester.

  • Speak calmly: "Let’s keep moving. They want a reaction—don’t give them one."

Scenario 2: Anxious or Panicked Marcher

• A participant looks distressed and is breathing heavily.

• Peacekeeper Actions:

  • Approach gently: "Hey, I see you’re overwhelmed. Can I help?"

  • Encourage deep breathing: "In through your nose, out through your mouth."

Scenario 3: A Group Blocking the Route

• A small group stands in the street, not moving.

• Peacekeeper Actions:

  • "Hey folks, we need to keep the march moving. Can we work together to clear this area?"

  • If they refuse, consider redirecting the march around them.

Scenario 4: A Marcher Becomes Aggressive

• A marcher starts pushing others or shouting aggressively.

• Peacekeeper Actions:

  • Use their name if known: "Hey [Name], what’s going on?"

  • Maintain space, but set boundaries: "We’re here to stay peaceful. Let’s step aside."

Scenario 5: Law Enforcement Officer(s) Approach the Marcher

• Officers arrive and some marchers panic.

• Peacekeeper Actions:

  • Treat everyone with respect.

  • Relay any instructions calmly.

  • If an arrest occurs, document it but don’t interfere.

Scenario 6: Unknown Individual Joins the March

• Someone unfamiliar appears, acting suspiciously.

• Peacekeeper Actions:

  • Ask a neutral question: "Hey, how did you hear about the march?"

  • If they get defensive: "Just checking in. We want to make sure we’re all here for the same cause."

  • If disruptive, alert other peacekeepers, law enforcement, and organizers.

What to Wear & Bring

• Brightly Colored Vest or Armband (to be clearly identifiable)

• Comfortable Shoes & Weather-Appropriate Clothing

• Fully Charged Phone & Communication Device

• Emergency Contact List & March Organizer Info

• Basic First Aid Kit

• Water & Snacks

• Notepad or App for Incident Documentation

What to Avoid

• No weapons (even for self-defense)

• No aggressive body language

• No engaging with police beyond necessary communication

• No arguing with agitators

Recognizing Heat Exhaustion

Warning Signs:

• Heavy sweating

• Weakness or fatigue

• Dizziness or fainting

• Muscle cramps

• Cool, pale, or clammy skin

• Nausea or vomiting

What to Do:

• Move the person to a shaded or cool area.

• Have them sit or lie down and rest.

• Give them small sips of water (if they are alert).

• Apply cool, damp cloths to skin.

• If symptoms worsen or do not improve, call for medical help.

Other Health Concerns

Dehydration

• Symptoms: Thirst, dry mouth, headache, confusion.

• Action: Encourage water, rest in shade, monitor condition.

Low Blood Sugar (especially for diabetics)

• Symptoms: Shaking, sweating, irritability, confusion.

• Action: Offer a quick source of sugar (juice, candy), sit them down, monitor.

Overexertion or Asthma Attack

• Symptoms: Shortness of breath, wheezing, chest tightness.

• Action: Help them use an inhaler if they have one, assist to rest area, call for help if needed.

Fainting/Collapse

• Action: Lay the person flat on their back, elevate legs, loosen tight clothing, and seek medical attention.

Medical Emergency

• Signs: Unresponsiveness, chest pain, seizures, difficulty breathing.

• Action: Call 911 immediately. Alert organizers. Stay with the person until help arrives.

• Stay calm, stay peaceful, stay safe.

• Your role is to facilitate a safe march, not act as law enforcement.

• De-escalation is your most powerful tool.

• If unsure, always call for backup.

Before the March

• Check-In & Get Briefing from organizers.

• Use a Buddy System—never patrol alone.

• Spread Out along the route.

• Monitor Entry & Exit Points.

• Know Emergency Exits & Safe Zones.

• Stay in Communication (radios, group chats, or signals).

During the March

• Keep marchers moving & focused.

• Look for potential disruptions.

• Prevent direct confrontations with counter-protesters.

• Respond to injuries or medical emergencies.

• If tensions rise, use de-escalation techniques.

After the March

• Debrief with Organizers: What worked? What didn’t?

• Document Any Incidents that need follow-up.

• Ensure All Volunteers Get Home Safely.

Respecting Indigenous Communities: Kumeyaay Protocol

San Diego is the traditional homeland of the Kumeyaay Nation, who have lived here since time immemorial. As guests on this land, we have a responsibility to show respect and gratitude.

Volunteer Guidelines:

• Honor their presence. If Kumeyaay leaders, elders, dancers, or speakers are part of the program, treat them with respect and follow the lead of event organizers.

• Make space. During the march lineup, leave space at the front for invited members of Native tribes and other honored guests.

• Don’t speak for them. Let Indigenous community members speak for themselves. Don’t explain or interpret unless asked.

• No photos without permission. If there is a blessing, dance, or ceremonial moment, do not take photos unless clearly invited.

Supporting Marchers with Disabilities and Access Needs

Every marcher deserves to feel welcome, safe, and supported. Volunteers play a key role in making the event inclusive.

Volunteer Guidelines:

• Ask, don’t assume. Avoid making assumptions. Ask the individually politely whether they need assistance.

• Offer equal respect. Treat marchers with disabilities as you would anyone else.

• Wait for guidance. If help is needed, ask how you can assist instead of stepping in uninvited.

• Know key locations. (e.g.) Accessible restrooms are available on the North and South sides of the County Administration Building.

• Provide support. Help wheelchair users, their companions, and Deaf/Hard of Hearing marchers move toward the stage for better visibility.

• Be mindful of sensory needs. Some marchers may feel overwhelmed by sound, crowds, or movement. Ask what would be helpful.